In light of COVID, we do not offer returns or refunds. If for some reason your order arrives and it is defective please contact customer service to arrange for a replacement item to be provided after sufficient documentation of the damage has been provided. Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact Customer Service anytime with any question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.